Joe gagnon is chief customer officer and gm of aspect software s cloud solutions. I spoke to joe gagnon, svp, gm, and chief customer officer of aspect softwares cloud solutions. For over 20 years, joe has had his eyes and ears on the companyconsumer relationships, and i. He explains that aspect has a chatbot platform called cxp that works between companies and consumers. Jun 15, 2017 new customer service survey from aspect software shows harmony, opportunity when chatbots and agents work together the aspect agent experience survey shows agents handle easymoderately easy. Solving the millennial content challenge monday, march 16 9.
Joe gagnon, svp, gm cloud and chief customer officer, aspect software. Joe gagnon, svp, gm aspect software joe gagnon is responsible on a global basis for aspects cloud business. For over 20 years joe has studied the evolving relationship between companies. Aspects chief customer officer joe gagnon introduces aspects chatbots to help companies increase consumer interactions and satisfaction while helping consumers get. Theres a good worklife balance at aspect, and a mature approach from management in terms of working independently no micromanagement.
Jun 16, 2017 aspect software chatbot, agent sync achieves customer satisfaction. Sparkcentral welcomes its new ceo, joe gagnon, today. A series of events a new management team, the purchase of voxeo, and the southwest airlines win in 20 have put aspect back in the game. Joseph gagnon svp, gm, cloud solutions aspect software. The point gagnon was trying to make is supported by the growing expectations. Poor customer service pushes consumers away bizreport. He mentioned that 90% customers trust peer references. Aspect software announces acquisition of the technology.
View joe gagnons profile on linkedin, the worlds largest professional community. He is passionate about determining new ways content and technology can enhance engagement, learning and customer experience. Aspect doesnt pay particularly well, below market rate. The traditional contact center market, like the rest of the software industry, is going through massive transformation, moving from traditional it models to opex economic structures supported by contemporary cloud architectures, said joe gagnon, aspect senior vice president and general manager, cloud solutions, in a statement. Aspect software announces the release of aspect cxp 15. Digital technologies are transforming customer service in. For over 20 years joe has studied the evolving relationship between companies and. Joe gagnon, chief customer strategy officer aspect blogs. Aspect software appoints joe gagnon to senior vice president and general manager cloud solutions 05012014 aspect software helps monitronics enhance its customer experience with aspect workforce management. Joe gagnon disrupting conventional thinking on consumer engagement one city at a time. In this edition of technology in 10 we chat with joe gagnon, svp gm cloud solutions at aspect software find out what joe thinks is next for cloud technology, and learn how the cloud can improve agent efficiency and increase csat. Joe gagnon, chief customer strategy officer, author at aspect. Mar 01, 2018 view joe gagnons professional profile on linkedin. New customer service survey from aspect software shows.
Joe gagnon is chief customer strategy officer of aspect softwares cloud solutions. Dec 31, 2019 joe gagnon, 109 fowle hill rd, wiscasset, me holds a electricians helper license according to the maine license board their buildzoom score of 90 indicates that they are licensed or registered but we do not have additional information about them. Jul 31, 2014 aspect software named 2014 stratus award finalist for cloud innovation. Chatbots are your newest, dumbest coworkers bloomberg. See the complete profile on linkedin and discover joes connections. Aug 12, 2014 a 20 survey conducted by icmi revealed that 30% of contact centers were considering an investment in cloud technology this year. Aspect software a clear vision but a rocky road ahead. Joe gagnon is responsible on a global basis for aspects cloud business. Solving the millennial content challenge sxsw 2015 event. Aspect software chatbot, agent sync achieves customer satisfaction. Heres proof that workers want to relinquish their menial.
Apr 22, 2015 new data from aspect software shows that millennials are now. David has been a technology leader at aspect for 20 years, responsible for software and cloud network architectures across the entire aspect product set. For over 20 years he has studied the evolving relationship between companies and. Aspect software appoints joe gagnon to senior vice. Aspect software, a leading provider of fullyintegrated customer interaction management, workforce optimization, backoffice and awardwinning cloud. Aspect software announced the appointment of joe gagnon to senior vice president and general manager cloud solutions. At sparkcentral, we have fabulous customers, software that is getting better every sprint and a market that is growing. Aspect software have announced the appointment of joe gagnon to senior vice president and general manager cloud solutions.
Aspect software announces new zipwire enhancements itweb. Gagnon s 30 years of business strategy and cloud technology experience will help aspect expand the companys cloud contact center capabilities by building on the success of the voxeo and qivox acquisitions, the recent launch of aspect saas contact center. The more that the bot gets used, the better it gets at understanding its job, said joe gagnon, chief customer officer for aspect software, a customer engagement software company currently using. He said, one can easily copy technology of other banks, but one cannot copy customer relationship that the bank has with its customer over a period of time and the way it happens. Gagnon, svp and chief customer strategy officer, aspect software.
Speaking at aspects recent industry analyst meeting, joe gagnon, svp and gm cloud solutions, put a slightly different spin on the term. Joe gagnon, 109 fowle hill rd, wiscasset, me holds a electricians helper license according to the maine license board their buildzoom score of 90 indicates that they are licensed or registered but we do not have additional information about them. Aspects joe gagnon, who worked on mila, sees potential uses in restaurants and the insurance and mortgage industries. Aspect software appoints joe gagnon to senior vice president and general manager cloud solutions. In his new role, joe will help aspect further accelerate. May 07, 2014 aspect software appoints joe gagnon to senior vice president and general manager cloud solutions.
In this edition of technology in 10 we chat with joe gagnon, svp gm cloud solutions at aspect software. New data from aspect software shows that millennials are now. Aspect software announces new zipwire enhancements including. Apr 22, 2016 aspect software announces new zipwire enhancements.
Aspect has some really great product offerings, and some really great people to work with. Mar 02, 2015 itwires alex zaharovreutt talks revolutionary customer service with aspect software s joe gagnon and premier technologies fausto marasco at the customer experience 2020 event held at sydneys. Customer experience is the main reason people close or open their account. Aspect software chief customer officer joe gagnon commented on this.
Aspect software, a leading provider of fullyintegrated customer interaction management, workforce optimization, backoffice and awardwinning cloud solutions, today announced the appointment of. Dec 23, 2014 gagnon said aspect is commissioning a followup study to identify how millennials prefer to interact with companies. Gagnons 30 years of business strategy and cloud technology experience. He is an inventor and thoughtleader with nine core contact center technology patents issued during his.
Sparkcentral appoints joe gagnon as new ceo sparkcentral. Aspect softwares agent experience index finds that customer service. Gagnons 30 years of business strategy and cloud technology experience will help aspect expand the companys cloud contact center capabilities by building on the success of the voxeo and qivox acquisitions, the recent launch of aspect saas contact center solution. Aspect software announces new zipwire enhancements including omnichannel reporting, integration with zendesk, oracle rightnow. That is the takeaway from a new report out from aspect software. Aug 01, 2017 joe gagnon is chief customer officer and gm of aspect softwares cloud solutions. Aspects 2018 agent experience survey investigates from a variety of different perspectives age, gender, size of customer support center, levels of engagement the differing and similar attitudes, preferences and behaviors customer service agents have regarding their engagement, satisfaction, the impact of ai in the contact center, contact management software, working in the gig economy and. In his new role, joe will help aspect further accelerate its cloud competencies by building on the. Aspect software announces new zipwire enhancements. He also was presidentcoo of penn foster, president of edialog, and ceo of exit41. Aspect software announces acquisition of the technology assets of.
Joe gagnon people on the move phoenix business journal. The new easytouse aspect cxp designer makes it possible for developers or nondevelopers to design simple, customerfriendly selfservice applications for the channels that consumers want to use such as text, twitter, messaging apps and ivr, says joe gagnon, global gm of cloud solutions and chief customer strategy officer, aspect. Vice president cloud operations at aspect software. New customer service survey from aspect software shows harmony, opportunity when chatbots and agents work together the aspect agent experience survey shows agents handle easymoderately easy. Aspect software chief customer officer joe gagnon commented on this chatbot and agent mix phenomenon in the companys. Glitchy facebook bots show tech in early stages usa today. May 07, 2014 aspect software, a leading provider of fullyintegrated customer interaction management, workforce optimization, backoffice and awardwinning cloud solutions, today announced the appointment of.
Poor customer service pushes consumers away good customer service is more important than ever. Joe gagnon is former chief executive officer at sparkcentral. David is a problemsolver and attributes his success to spending. Before joining sparkcentral, gagnon served in the csuite at aspect software. Aspect software dont leave customer contact to chance. Gagnon is a contact center and enterprise saas software veteran and is excited to lead the company through its next phase of growth. On closer examination and through benefit of a discussion with aspects svp and gm for cloud solutions joe gagnon the title also demonstrates the morphing of the term cloud to include what has long been known as managed services. This is joe gagnon, aspect software by advertainment media on vimeo, the home for high quality videos and the people who love them. A 20 survey conducted by icmi revealed that 30% of contact centers were considering an investment in cloud technology this year.
Joe gagnon is svp and gm of cloud solutions for aspect software. Joe gagnon, svp gm cloud and chief customer officer, aspect software in his presentation touched upon the core of customer service. May 08, 2018 sparkcentral welcomes its new ceo, joe gagnon, today. I, joseph gagnon, in consideration of and subject to the performance by aspect software, inc. Joe gagnon, welcome to the era of the digital employee by aspect software on vimeo, the home for high quality videos and the. Aspect software, a leading provider of fullyintegrated customer interaction management, workforce optimization, and backoffice and awardwinning cloud solutions, today announced the appointment of joe gagnon to senior vice president and general manager cloud solutions. Get detailed information about joe gagnon, including previous known addresses, phone numbers, jobs, schools, or run a comprehensive background check anonymously. Aspect software named 2014 stratus award finalist for. According to their research most consumers want the ability to solve productservice problems on their own while over half have switched brands because of poor customer service. Joe gagnon is svp and gm of aspect softwares cloud solutions.
Aspect software named 2014 stratus award finalist for cloud. Joe gagnon, aspect software guest author venturebeat. Aspect software named 2014 stratus award finalist for cloud innovation. Aspect unveils cloudbased contact center, unified ip and. Since its introduction earlier this year, many of the worlds top global brands have validated our vision of a reimagined consumer experience that addresses the demand for better, more connected, and more intelligent selfservice brand interactions, says joe gagnon, aspect senior vice president and global general manager, cloud solutions. Engagement certainly appears to be a popular term of art in 2015 last week, for instance, i wrote about avayas team and customer engagement strategy, and now im taking a look at what aspect software has in mind when it says engagement. For over 20 years joe has studied the evolving relationship between companies and consumers and how content and customer interaction affects that relationship. For over 20 years he has studied the evolving relationship between companies and consumers and how content and. This includes working to expand aspects cloud contact center and solutions capabilities leveraging the success of the voxeo and qivox acquisitions, the launch of aspect saas contact center solution, zipwire and the affiliate partnership with livevox. Read more to learn about this exciting announcement. Dec 10, 2014 aspect software, a leading provider of fullyintegrated customer interaction management, workforce optimization, backoffice and awardwinning cloud solutions, today announced the aspect customer.
Joe gagnon boulder, colorado professional profile linkedin. Gagnon s 30 years of business strategy and cloud technology experience will help aspect expand the companys cloud contact center capabilities by building on the success of the voxeo and qivox acquisitions, the recent. He is an inventor and thoughtleader with nine core contact center technology patents issued during his tenure at the company. Aspect software introduces chatbot virtual assistant. Linkedin is the worlds largest business network, helping professionals like joe gagnon. Joe gagnon, aspect softwares chief customer strategy officer, believes they already can. Millennials preferences will influence interaction with customers of all. Its move to more cloudbased offerings makes it an exciting aspect software a clear vision but a rocky road ahead. Digital technologies are transforming customer service in the. Aspect software appoints joe gagnon to senior vice president. Linkedin is the worlds largest business network, helping professionals like joe gagnon discover inside connections to recommended job.
Senior vice president and general manager, cloud solutions at aspect software. Aug 25, 2016 aspects chief customer officer joe gagnon introduces aspects chatbots to help companies increase consumer interactions and satisfaction while helping consumers get their questions. Joe gagnon is chief customer officer and gm of aspect softwares cloud solutions. Joe gagnon managing attorney gagnon law firm, llc linkedin. Speaking at aspects recent industry analyst meeting, joe gagnon. His selection of joe gagnon and chris koizol is a good one too as theyre both likeable and sensible.
He was tevens presidentcoo van penn foster, president van edialog, en ceo van exit41. Joe gagnon is chief customer strategy officer at aspect. Gagnon said aspect is commissioning a followup study to identify how millennials prefer to interact with companies. Aspect software brasil maiara munhoz frost and sullivan.